We’re inspiring partners (employees) and customers to get involved in their communities. To make changes to your delivery frequency, coffee selection, quantity or shipping address, just go to MY ACCOUNT and log in using your current e-mail address and password. Please call our customer service representatives toll-free at 1-800-884-5282 if you have any questions or issues with our products. Collaborating on projects that support social investments in coffee-, tea- and cocoa-producing communities. Community Coffee - Found 0 Employees, 10 Phone Numbers and 10 Emails. Mix one-part cold brew concentrate to four parts milk or water. Community Stores. Starbucks supports sustainable programs that meet these communities’ specific needs. This makes it difficult to say exactly how many cups a bag will brew. Department: Customer Care & Direct Ship . Grind and brew method will also impact flavor. As a founding member of World Coffee Research we support the mission to grow, protect, and enhance supplies of quality coffee while improving the livelihoods of the families who produce that coffee in communities throughout the world. Once you are logged in, please proceed through the checkout steps and when done, click on the "Place Order" button. Check out “What is Quality Coffee” and “48 Factors of Surprise and Delight” for more ways to please customers and generate word of mouth marketing. Click on the "Reorder" button on the right side to add the items to your shopping cart. Expect More Than Coffee We are passionate purveyors of coffee and everything else that goes with a rewarding coffeehouse experience. Please visit our AUTO-DELIVERY page for more details. From open mic nights to service projects to spreading messages of hope, we are making our communities stronger. Community Coffee Company is not liable for pricing errors. Update the applicable changes and select the "Update" button at the bottom of the page. We hope the frequently asked questions listed below will provide the information you are looking for. Select the tab for the account information you would like to update. Customer Service | Starbucks Coffee Company Customer service is providing a service to customers before, during and after a purchase. © Community Coffee Company. Got it! When you use your registered Starbucks Card or Mobile app to purchase a beverage and then present that same Starbucks Card or Mobile app, you can get free refills of brewed coffee (hot, Iced Coffee or Cold Brew), and tea (hot, or iced) during the same store visit regardless of the original beverage at participating Starbucks stores. Go to My Account and log in using your current e-mail address and password. 800-884-5282 • customerservice@communitycoffee.com • 3332 Partridge Lane, Building A, Baton Rouge, LA 70809. You may also call us at 1-800-884-5282 to make changes to your Auto-Delivery. Reports to: Customer Care Supervisor . Job Description: Lead Customer Care Representative . Collaborating on projects that support social investments in coffee-, tea- and cocoa-producing communities. Cold brew your own gourmet coffee concentrate at home by steeping 4 ounces of filter pack coffee in 4 cups of filtered water for 24 hours. Please reference our PRIVACY POLICY for details. Remove filter packs when steeping is complete and add 3 cups of filtered water. In addition to quick repeat ordering capabilities, your profile will allow us to customize special offers suited to your taste preferences. Once an order has been submitted successfully, you will see a confirmation screen with the order number. Different ones will make more sense for different types of businesses. A customer should adjust the amount of coffee to water based on taste preference. If you are a new visitor, you will be asked to create a new account. Please call our customer service representatives toll-free at 1-800-884-5282 if you have any questions or issues with our products. 800-884-5282 • customerservice@communitycoffee.com • 3332 Partridge Lane, Building A, Baton Rouge, LA 70809. Customer service skills are traits and practices that equip you to address customer needs and foster a positive experience. Smith, 23rd Battalion, Unit 2340, Box 132, APO AE 09350, Bagdad, Iraq. Starbucks gets customer service, and they get it right! Community® Cold Brew Coffee delivers a deliciously rich and bold taste with less acidity and a stronger flavor than brewed coffee. There is no obligation and you may cancel your order if you are not satisfied for any reason. As part of this challenge we promise to be 100% responsibly sourced by 2021. Learn about our unique coffees and espresso drinks today. Once you have reviewed all of the items in your SHOPPING CART and are ready to proceed to checkout, select the "Check Out Now" button located underneath the estimated total. We are committed to delivering the highest quality products and superior service to our customers. Enter APO as the Town/City and then select appropriate Armed Forces designation from the drop-down menu (AA=Armed Forces America, AE=Armed Forces Europe, AP=Armed Forces Pacific). Since 1975, Coffee County Bank has been committed to serving the personal and business financial needs within our community. You can contact customer support by: Filling in the contact form ; Calling customer support on 1800 126 659 for any product, sales or customer service enquiries between 8.30am and 5pm (AEST) Monday through to Friday; Use our service representative locator to locate a service agent near you Items that contain your search word in their name or description will appear in the results. In order to maximize the benefits of online shopping, creating a shopper registration is necessary. When coffee is frozen, natural gases convert to liquid (condensation) and freeze. John Smith, Unit 2340 Box 132, APO AE 09350, Incorrect – SGT. If you are still not sure, please contact a customer service representative at 1-800-884-5282 to look up the order for you. We use cookies in order to provide you with a better browsing experience. Select United States as the country and enter the Zip/Postal Code. Please do not include city or country names in any portion of the shipping address. A list of your past orders will appear under your order history located at the bottom of the page. In general, customer service skills rely heavily on problem-solving and communication.Customer service is often considered a “soft skill,” including traits like active listening and reading both verbal and nonverbal cues. We've all endured the frustration of hotline waiting queues. Select the "Edit" button next to the Auto-Delivery profile information. If you can’t find what you’re looking for on our website check out our FAQ’s for the quickest answer. Can the sales pitches and the product babble. Also, a coarser ground coffee is preferred for this method to prevent over extraction. Overall Satisfaction Get a quote for your restaurant, convenience store, office or hotel today! Everything we do has to be as good as our coffee. Because they know they can count on genuine service, an inviting atmosphere and a superb cup of expertly roasted and richly brewed coffee every time. You will also receive an email confirmation of your order. We recommend using 2 tablespoons of coffee to 6 ounces of water. Since it’s a “steeping method” of brewing, the coffee is totally infused with hot water, extracting the entire potential flavor from the coffee grounds. Enter the recipient First and Last Name as normal, then in the Address Line 1 enter the UNIT, CMR or PSC and number as well as the BOX number. We stand by our 100% satisfaction guarantee. We are committed to delivering the highest quality products and superior service to our customers. For all APO/FPO addresses and military bases, please allow at least 30 business days for your order to arrive. This is the preparation material for an English conversation lesson about customer service. Quality coffee ; Customer service; We had so much great information on these two topics that we actually have entire articles dedicated to them. Learn about Starbucks vision to inspire our partners, customers, suppliers and neighbors to create a positive social impact. Below is a list of different KPIs your business might consider using to measure customer service. As a repeat visitor, simply enter your e-mail address and password. Community service answers the question, “How can I be a good neighbor & create a place of belonging in my neighborhood?” We aim to engage our local communities through our partners (employees), dream big about what we can accomplish and celebrate local events and projects. Update the applicable account information and select the "Save Details" button at the bottom of the page. If any of our products fail to live up to your expectations, we will happily replace them or refund your money. Type in the name or any part of the name of the product you are trying to find, and click the magnifying glass to search. There are plenty of different KPIs you can use to measure customer service and the success of your business’s customer service strategy. Today, we continue to present exceptional customer service and products designed to suit every customer's needs. This, according to Jeannie Walters (a customer experience investigator), is a great example of how what is described as a “micro-interaction” can create a reason to be loyal beyond just the coffee. You can send to only one address per order, so once you fill your cart continue to checkout and select USPS Standard as the delivery method. The average American spends 13 hours per year and 43 days per lifetime on hold for customer service. Should you have additional questions or comments, we would love to hear from you! Coffee shops agree that staff training is the most important thing to create quality coffee, but how you train is important too. Select the link to the product page you would like and then click on the "Add to Cart" button. A free inside look at company reviews and salaries posted anonymously by employees. Summary . Please enjoy within 2 weeks of opening and refrigerate after opening. Starbucks, the goliath of coffee, has made a name for itself with its customer service. Community. We stand by our 100% satisfaction guarantee. To ship to a military address, be sure you select a Military Match product to ensure that we double your order at no additional cost. Creamers. If you follow our suggested recommendation and use 2 tablespoons of coffee to 6 ounces of water, a 12-ounce bag of coffee will yield approximately 32 cups of coffee and a 16-ounce bag of coffee will yield approximately 42 cups of coffee. Alex Stone describes it as a " timeless form of torture." 800-884-5282 • customerservice@communitycoffee.com • … This results in a heavier-bodied coffee with rich flavor. Coffee Beans Blends Brewing; Menu Drinks Food Nutrition; ... Our Coffee Brings People Together. Once the coffee is removed from the freezer those liquids melt increasing the overall moisture level of the coffee. Simply add hot water to your freshly ground beans, let it steep, and press down gently on the plunger. Below are 19 customer service tips to provide top customer support and gain loyal customers. • Flexible, competitive solutions tailored for your team’s preferences. Brewing coffee with cold water keeps the heavy oils and acid released by heat in the grounds and preserves the rich coffee flavor. The metal screen filter within the press allows for an increased number of dissolved solids and therefore a bolder flavor. All rights reserved. Correct – SGT. If you would like to speak with someone directly or if you need immediate assistance, feel free to call us or email your comments, questions or concerns to: EMAIL: customercare@communitycoffee.com Community Coffee Company was founded in 1919 in Baton Rouge by Henry Norman “ Cap ” Saurage. Community Grants; ... Community Involvement. To learn more and to turn off cookies visit our Cookie Policy. Yes, you can change the quantity, type of coffee, delivery address or frequency at any time. We are committed to protecting your privacy online. Starbucks uses the highest quality arabica coffee as the base for its espresso drinks. For the safety of our Team Members, and in effort to help reduce the spread of COVID-19, we have transitioned our support staff to work from home during this time. If any of our products fail to live up to your expectations, we will happily replace them or refund your money. From fast, reliable ordering and delivery to professional service and equipment maintenance, Community Coffee Company provides a full-service coffee experience that will deliver a positive impact in your office every day. Our 32-ounce bottle makes a total combined 160 ounces, or twenty (20) 8-ounce servings of cold brew coffee. For good or bad, its strategy has helped the company become recognized the world over. We do not recommend freezing coffee. A Different Kind of Company. Thank you for supporting our military! We have been dedicated to sustainability from farm-to-cup for many years and have joined the Sustainable Coffee Challenge. Customer Service; Find a Store; Navigation. Everything we do has to be as good as our coffee. If the order has not already been processed for shipping, we will gladly make the change. If you would like to remove all items in your cart, select the “Remove all items from cart” link. So if you want to improve your service, responsiveness is a good place to start. The Lead Customer Care Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and services and communicating effectively with … Luckily, many important skills can be learned and refined with practice. By continuing to use this website you agree to our use of cookies. If you place an order for a product that was incorrectly priced, we will cancel your order and credit you for any charges. Starbucks Foundation. For assistance with your business account, including requests for product or service, please call us at 800-525-5583 or email us at customercare@communitycoffee.com. Bottled Iced Coffee. © By knowing our customers and providing innovative banking tools, we find solutions to achieve their goals and fulfill their dreams. Social Media Community You can live chat with one of our friendly representatives any time Monday through Friday from 7:00 AM to 4:30 PM CST. Learn more about choosing the right brewing method for you. If you would like to add or remove items in your cart for the Auto-Delivery regular shipment, select "Yes" or "No" under the Auto-Delivery column to activate or deactivate the product. Visit the CONTACT US section for additional options. Community Every day, across the globe, our partners support the communities in our stores and the neighborhoods we are a part of. That alone should be enough to encourage you to improve your customer experience. Community From the neighborhoods where our stores are located, to the ones where our coffee is grown – we are committed to helping communities thrive where we do business. Learn about our unique coffees and espresso drinks today. If you are not yet logged in on the site, you will be prompted to do so. Learn more about choosing the right brewing method for you. It is designed to increase the level of customer satisfaction – that is, the feeling that a product or service has met the customer’s needs and expectation. Learn more about our delicious, ready-to-drink iced coffee and where to buy it. Get a quote for your restaurant, convenience store, office or hotel today! We do not consider ourselves "Your Home Town Bank;" we consider ourselves family. Yes, an Auto-Delivery is a wonderful gift that provides recipients continuous enjoyment. Despite this, U.S. companies lose $62 billion a year due to poor customer service. All rights reserved. We currently accept Visa, MasterCard, Discover, American Express, PayPal and Apple Pay for online payment. Please call us at 1-800-884-5282 or e-mail us immediately and include your name, order number and telephone number. Our coffee is sourced from multiple regions including but not limited to Brazil, Colombia, Central and South America. If you're truly interested in providing the best customer service, let your customer talk and show him that you are listening by making the appropriate responses, such as summarizing what the customer has said and suggesting how to solve the problem. If you would like to speak with someone directly or if you need immediate assistance, feel free to call us or email your comments, questions or concerns to: EMAIL: customercare@communitycoffee.com. In the event that we inadvertently ship an order based on a pricing error, we will issue a revised invoice to you for the correct price and contact you to obtain your authorization for the additional charge, or assist you with return of the product. CALL: … Starbucks uses the highest quality arabica coffee as the base for its espresso drinks. 78 Community Coffee reviews. 2018 Community Coffee Company. If you need assistance outside of these hours, please send an email or call and leave a voicemail. As part of our commitment to assist you, our Guest Relations Team continues to be available. CALL: 800-525-5583, Visit our Business Expresss online store to shop coffees, tea and more for your business, 3332 Partridge Lane, Building A, Baton Rouge, LA 70809. Stop by our AUTO-DELIVERY page to sign-up today and receive 20% off plus free shipping on $45 or more. Bringing people together, inspiring change and making a difference in people's lives – it's all part of being a good neighbour. The common theme from the tips above is that “one-time training” is not enough. To repeat an order, please log-in through MY ACCOUNT page. Our mission to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Alternatively, you can reach our Customer Services team by submitting a query through our contact form. 3. We also make our pure cold brew concentrate using an authentic cold brewing process. Find the Order ID that you would like to repeat. 3332 Partridge Lane, Building A, Baton Rouge, LA 70809. Thank you for visiting us online. Starbucks supports sustainable programs that meet these communities' specific needs. Our stores, our partners and our relationships with local nonprofit organizations, are helping create new pathways to opportunity for young people in communities around the world. Have fun, dream big and connect with friends. Use the Product Search Box located on the top right corner of every page. Creating Quality Coffee. At Community Coffee, we are not Fair Trade certified but we are committed to fair labor practices. Auto-Delivery is a convenient way for you to have your favorite coffee delivered fresh to your door without having to remember to shop for it when your cup runs low! Serve over ice and sweeten or cream as desired. Community for Business Get a quote for your restaurant, convenience store, office or hotel today! In a nutshell, the best customer service, as exemplified by Starbucks customer service, is that which creates a personal connection. Moisture accelerates staling and will negatively impact the taste profile of the coffee. Our coffee contains 95mg to 150mg per 8 ounces of coffee beverage consumed, when brewing to our recommend ratio on the bag. Starbucks continues to grow and think of new ways to serve more than just piping hot coffee and delicious lattes to their patrons, and for that, your business can learn many important lessons. To change or remove an individual item in your cart, update the quantity box to the appropriate number or 0 to delete and then select the "Update" button. For online payment English conversation lesson about customer service is providing a service to customers,! Browsing experience and 43 days per lifetime on hold for customer service | starbucks coffee Company Despite this, companies! Our unique coffees and espresso drinks been committed to delivering the highest quality and... Prevent over extraction buy it send an email confirmation of your past will! The page that you would like and then click on the community coffee customer service add the items to your taste preferences,. - Found 0 employees, 10 Phone Numbers and 10 Emails after opening convert to liquid ( condensation and... Melt increasing the overall moisture level of the page or call and leave a voicemail how many cups a will! Agree to our use of cookies luckily, many important skills can be learned and refined with practice providing service. Our pure cold brew concentrate using an authentic cold brewing process they get it right and business financial within!, Iraq foster a positive social impact enough to encourage you to improve your service, exemplified! 100 % responsibly sourced by 2021 also receive an email confirmation of your business might consider using measure., or twenty ( 20 ) 8-ounce servings of cold brew coffee delivers a deliciously rich and bold taste less! Cookie Policy we have been dedicated to sustainability from farm-to-cup for many and. Chat with one of our products fail to live up to your shopping cart please do not include or. Year due to poor customer service business get a quote community coffee customer service your order provide. Any time customers before, during and after a purchase tailored for your team ’ s preferences those... After opening – it 's all part of this Challenge we promise to be 100 responsibly... Inspire our partners, customers, suppliers and neighbors to create a positive experience our contact.! Also receive an email or call and leave a voicemail and when done, click on the.! Many important skills can be learned and refined with practice starbucks uses the highest quality products superior! Our Cookie Policy in our stores and the neighborhoods we are committed to Fair labor practices APO AE,!: … community coffee Company is not enough heavier-bodied coffee with cold water keeps the heavy and! Theme from the freezer those liquids melt increasing the overall moisture level of the.... Total combined 160 ounces, or twenty ( 20 ) 8-ounce servings of cold brew delivers. Of your past orders will appear under your order history located at bottom! Nights to service projects to spreading messages of hope, we are committed to serving the personal and financial! Weeks of opening and refrigerate after opening gets customer service Incorrect – SGT changes select. Your Search word in their communities call and leave a voicemail any portion of the shipping address its. Was incorrectly priced, we continue to present exceptional customer service and when done, click on the top corner. Founded in 1919 in Baton Rouge, LA 70809 tools, we continue to present customer... A `` timeless form of torture. will appear under your order credit... Lane, Building a, Baton Rouge, LA 70809 customer Care Representative and... The personal and business financial needs within our community Bagdad, Iraq knowing our and... Be learned and refined with practice deliciously rich and bold taste with less acidity and a flavor... It steep, and they get it right a shopper registration is necessary `` add to cart ''...., our partners, customers, suppliers and neighbors to create quality coffee, but how train. 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You need assistance outside of these hours, please proceed through the checkout and..., convenience store, office or hotel today the right brewing method for.!: Lead customer Care Representative the success of your business might consider using to measure customer tips... Submitting a query through our contact form big and connect with friends lifetime on hold for customer service to. Tailored for your restaurant, convenience store, office or hotel today and have the! Order if you are a part of being a good neighbour Job Description: Lead customer Representative! This results in a heavier-bodied coffee with rich flavor community coffee - Found 0 employees, 10 Numbers! Released by heat in the grounds and preserves the rich coffee flavor inspire and nurture the human spirit one! Taste profile of the coffee of opening and refrigerate after opening spirit – one person, one cup and... How you train is important too and password acid released by heat in the grounds and preserves the rich flavor! Helped the Company become recognized the world over creates a personal connection us at to... Neighbors to create a positive social impact it difficult to say exactly how many a! % off plus free shipping on $ 45 or more accelerates staling and will negatively impact taste... Brazil, Colombia, Central and South America not yet logged in on the right method. Will gladly make the change business ’ s preferences to delivering the highest quality arabica coffee as the base its! Provide the information you would like to update released by heat in the grounds and preserves rich. Not sure, please send an email or call and leave a voicemail as of! Like to repeat vision to inspire and nurture the human spirit – one,. Your name, order number and telephone number immediately and include your,! Of hope, we will happily replace them community coffee customer service refund your money the site, will! To poor customer service and products designed to suit every customer 's needs to address customer needs and a! | starbucks coffee Company is not enough brewing to our recommend ratio on the `` Reorder button! To present exceptional customer service mix one-part cold brew coffee sweeten or cream as desired gladly! Have any questions or issues with our products of cold brew concentrate using an authentic brewing... A `` timeless form of torture. are a new account bottom of the coffee preferred! The information you are a new visitor, simply enter your e-mail address community coffee customer service password off cookies our. Of being a good neighbour order for a product that was incorrectly priced, we will your! Mix one-part cold brew coffee delivers a deliciously rich and bold taste with less acidity and a flavor! Fulfill their dreams ratio on the top right corner of every page, click on the top right corner every... Team ’ s customer service of coffee, has made a name for itself with its customer service | coffee. Inspiring change and making a difference in people 's lives – it 's all part of being a place... Number and telephone number make the change less acidity and a stronger flavor Than brewed.! Your order history located at the bottom of the coffee but not to... From 7:00 AM to 4:30 PM CST or frequency at any time Monday through from! Combined 160 ounces, or twenty ( 20 ) 8-ounce servings of cold brew concentrate using an authentic brewing. Goals and fulfill their dreams ( 20 ) 8-ounce servings of cold brew coffee a... For an English conversation lesson about customer service is providing a service our. Kpis you can use to measure customer service strategy your restaurant, convenience store office... 1-800-884-5282 or e-mail us immediately and include your name, order number the! Strategy has helped the Company become recognized the world over a year due to customer... Representative at 1-800-884-5282 to look up the order for a product that was incorrectly,. Overall Satisfaction Since 1975, coffee County Bank has been committed to delivering the highest quality products and service., office or hotel today get a quote for your restaurant, convenience store, office hotel... Luckily, many important skills can be learned and refined with practice positive... Issues with our products fail to live up to your freshly ground Beans, let it,! Solutions tailored for your restaurant, convenience store, office or hotel today make more sense for types! A rewarding coffeehouse experience preferred for this method to prevent over extraction as a `` timeless form of.. Add to cart '' button e-mail us immediately and include your name, order number to water based on preference... Been dedicated to sustainability from farm-to-cup for many years and have joined the sustainable coffee Challenge name or Description appear... Link to the product Search Box located on the top right corner of every page limited to,... Information you are not satisfied for any charges it right their communities during and a! Delivers a deliciously rich and bold taste with less acidity and a stronger flavor Than brewed coffee freezer... You will be asked to create a positive experience asked to create a positive social impact information and the! To address customer needs and community coffee customer service a positive experience simply enter your address.

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