Miele does not respond to phone calls or emails. I called Miele to get help. First they didn't have the anti-tipping hardware, so a month later they delivered the range, but with broken with burners. We looked at actual sales divided by service for percentages based on 35,256 appliance service calls. They fixed the fans, but after 4 years of using (twice a month, because every time I used it I got a face full of steam), the oven broke again. Stay away from Miele. The wait time is usually 2 to 3 weeks, and the time window they give you is never respected. Skip to main navigation (Press Enter) Skip to main content (Press Enter) Skip to footer (Press Enter) Find out more. I have been using Meile machines for over 23 years, in that time I have had one washing machine and two dishwashers. The earliest an engineer can come out is 10 days. They might have been good in the past but that ship has sailed. My experience was echoed by an appliance salesperson who, although appreciated the quality of the machine, shared that customer service is not responsive to the needs of its customers. What is your customer experience with Miele? Nope still soaking wet dishes. IT GETS EVEN BETTER. Review. The second Miele dishwasher has been a horror story. Do yourself a favor and skip this brand. Share. These pieces of garbage require about as much maintenance as a small car and don't... 2 technicians came to fix the dos program now third one coming next week same thing again so far have not had to pay but the cost of the machine in the beginning expensive very disappointed, replace the machine with a new one as this one is faulty, New dishwasher - needed 2 service visits, very difficult to get service, took so long to schedule service and get parts Won't ever buy Miele again. The issue... Do the new dishwashers stink like my 2019 Lumen? The nail in the coffin was when the control board went out. Entdecken Sie die weltweit verbreitete Premium-Marke für Hausgeräte und gewerbliche Geräte mit höchstem Qualitätsanspruch. Thank you,I purchased a Dryer 3.5 month ago and Washer 1.5 yr ago from your company- the most expensive ones.When Washer was delivered ( 1.5 yr ago) , I was not provided with any original manuals and we were missing all 4 “Les piers a vis ( pour adjustment pour compenser inequalities du planter). Model s 534 was ideal but this cheap quality replacement at 700 dollars isn’t worth it. Latest review: My new Miele combi oven performs well and heats food evenly. And the dishwasher does not get hot enough on any other cycle except pots and pans to “dry” the dishes. Braden Nicholls of the Miele Calgary service department is a terrible technician that is only looking to sell dishwasher not actually repair them. User's recommendation: Bosch or anything else. As well there was a lot of excuses for the poor service blaming the dishwasher for its age. Having paid nearly $3k for this, I expect much better service. Despite the high cost we thought it a good deal seeing such confidence behind their reliability. I bought my W3370 washing machine as it had a ten year guarantee. They would not replace the defective unit. The price level of this organization is high according to consumer reviews. We owned a Miele dishwasher in a previous house and we were pleased with how quiet and reliable it worked over the 7 years we lived there. Only The Best For The Ones Who Matter Find out more. Miele Online Services They didn't re call them as not enough of them were faulty! In order to guarantee the quality, Miele carries out a wide range of tests. "High End Quality" NOT. The new unit they sent at $200 did not click properly (from day one) and the cone up top keeps popping out of place. Review #2122806 is a subjective opinion of poster. Cordless stick vacuum cleaners With additional handheld brush – ideal for pet owners. Recent recommendations regarding this business are as follows: "Resolution department to fix my problem", "Please steer clear of Miele", "Look for good customer service instead". They received it on 9 April. There was poor communication within the company when calls made to the 1-800 number were not followed through. How do we get Miele to actually communicate with us?? It boasts 5 wash programs to meet all your washing needs, and includes a double waterproof system that automatically shuts it off in case of a blockage or leakage that could damage your floor. It’s been 3 months ago. MY ADVICE, DO NOT WASTE YOUR MONEY ON THIS BRAND. In order to guarantee the quality, Miele carries out a wide range of tests. We are processing your message. Total BS. Pissed Consumer © 2020 All Preserving the Taste of Nature. Back to Made in the USA for me. In this review, we will take an in-depth look at the Miele line of gas ranges, their best features, pros and cons, competition, and more. I wrote a review on the Facebook page, and I am waiting to see what they are going to do, most likely nothing. The first technician wrote the wrong item number for the replacement fuse, so the second technician had to order a different part. Review #1502593 is a subjective opinion of poster. I purchased a $2300 top of the line dishwasher (Futura Lumen) from them 3 years ago. I just bought a very expensive Miele Dishwasher, which was installed yesterday. This is my second Miele. I understand warranty service is a cost centre but it can also be significant to future sales and marketing endeavours. Only thing worse is Miele customer service. I don’t recommend any body to buy their products. When you complain, no one care. Although Miele has only been in the cooking appliance market for a few years, they are quickly making a name for themselves with their high quality luxury appliances. Every step of the way has been waiting game for the part to arrive only to discover after installation that the problem persists. 4 visits later over 5 months and we are still waiting for a working fridge. Please don't spend money with Miele. Every time it breaks, it is a ten week adventure to get it fixed. I received neither. After listening to 2 long messages on COVID19 then the phone on Miele's end going dead forcing me to start again, I was annoyed. This is after many, many calls and emails to Miele, a BBB complaint, and a dispute filed with the credit card company. W3370 washing machine - non repair. Free Shipping starts at $25* Shop Customer Favorites. Rights Reserved, You Are About to Contact PissedConsumer.com. I could have purchased a new oven every year for the last 5 years for the money I spent on this unit.WHAT HAPPENED to Miele? Several weeks before replacement hob arrived from Miele installers who we were told would be converting to LPG. After I wrote a review awhile back a manager had contacted me and had someone come out to try to “fix” it. User's recommendation: Lots of better dishwasher available. He advised her to get a new dishwasher, that it would be 1000 dollars to fix ours. The algorithm is subject to change in future. More information Continue Learn more . Their customer service does not inform you that they have a 30-day policy on parts. Top Choice – Miele W1 WSD323 8Kg Washing Machine with 1400 rpm; Runner Up – Miele W1 WSI863 Wifi Connected 9Kg Washing Machine with 1600 rpm Best Washer Dryer – Miele WT1 WTF130WPM 7Kg / 4Kg Washer Dryer with 1600 rpm Best Budget Miele – Miele W1 WSA023 7Kg Washing Machine with 1400 rpm ; Best Smart – Miele W1 WSG663 … Missing piers a vis, I advised too and we didn’t get anything either.I also purchased 2 pedestals for these 2 machines, you had back order and delivered me pedestals a month ago. Do the new dishwashers stink like my 2019 Lumen? Poor customer care and services. Do you have something to say about Miele? Miele Front Load Washing Machines . For example, they open dishwasher doors 100,000 times to guarantee the supreme quality, smoothness of operation, and long-lasting durability. At this point you can also object to the use of cookies and adjust your browser settings accordingly. It 3 years now. When we needed to outfit our new house with appliances we went all out with Miele getting the dishwasher, fridge, washer & dryer. So Fast. Hi everyone, Miele coffee machines are about $4300. Shop Promotions. Smells so bad after 2 days you have to hold your breath to put more dishes in! I was told Miele are trying to contact 1st, then 2nd then 3rd bosses, but for a month my mother was washing clothes by hands ( with your Miele soaps), which resolved to have a huge skin irritation, inflammation of her skin, causing severe eczema and we were at the emergency and then end up at the dermatology hospital department twice from last week. It cleaned the smutz off a dirty pot my wife put in as an experiment. Did Miele respond to my calls for service. Reviewers write the most about Miele Dishwasher and give it 1.5 stars out of 5. Review authors value the most Diversity of Products or Services. The takeaway - do not buy a Miele product. They replaced the whole range, but this time the oven fans were broken. Customers service is so poor. The most reliable appliance brands for 2020 are Whirlpool, GE, LG, Gaggenau, Samsung, Bosch, Miele, Fisher & … Do not place online orders with Miele! Detailed information about the use of cookies on this website can be obtained by clicking on "More information". No calling by Miele after the repair man left my house as they were supposed to call me, It took another month to get the parts from overseas, then another month for repair man to come and fix the pricy coffee machine. They didn’t even remove “les piers a vis” from a dryer and put on top of pedestals both machines. We have waited over 6 months for a service call with Miele!!! There is not enough information available to create the chart. Blog article. Triflex HX1 Handstick vacuum cleaner. Learn more. Bells charged me heavily for installation but extremely poor results. What are the most reliable, least serviced appliances for 2020? An apology too. I don't know why the geographical location doesn't work right on this website but I'm in San Jose California. They have sent the service people out four times, but can't seem to fix it. I’m ready to “office space” it! 60 Miele USA reviews. )I received, after an extended period of time, a new Miele dishwasher. Miele (Appliance Brand): 1.7 out of 5 stars from 479 genuine reviews on Australia's largest opinion site ProductReview.com.au. I was on the phone literally for over 2 hours to find out that they wouldn't. Miele W1 Washing Machine Find out more. I do not recommend the Miele compact c2 electro plus power line vacuum. Nightmare! Do Not Buy a MIele Product. I had ask to speak with a manager but was told one would call me back after explaining what had happened. With a model I purchase, please, see my file, these items should be in s kit that I was never given.I called to your office and was told that these manuals will be shipped from Germany. By using this website you agree to the use of cookies. Review #2329410 is a subjective opinion of poster. Well come to find out there is no heating element on the dishwasher. According to Yale Appliance, Miele dishwashers have a one-year service rate of just 5.95 percent. © 2020 Trustpilot, Inc. All rights reserved. Maytag, Whirlpool, GE are all much better machines. So so disappointing, never expected from a German maid appliance to work like this and poor customer care. UPDATE- I was told that it does not have a heating element in it because it is not green to put one in. In total 2 month of wait. Miele offers a variety of canister vacuums. When pedestals were delivered, people were from the 3rd party company and they were not Miele certified installers, they were just drivers. What happened? Make a payment, manage your delivery or service booking online with Miele. Discover More. In order to guarantee the quality, Miele carries out a wide range of tests. Having to replace expensive part after less than 3 years of use, If you wish that your prior post be removed, submit a notarized letter, Overall design and build quality of miele, Disrespectful to consumer who spent good money. Explore Miele’s full line of premium kitchen and laundry appliances. The Miele vacuum canister is … This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Horrible Service they should be ashamed. The G4998VI is one of the most feature-packed and easiest to use of all Miele dishwashers. For more information about PissedConsumer check out our Luckily I bought during a promotion and had the 10 year warranty. Not worth the paper it was written on. Updated … !Also, the agent told me that there are no Miele service technicians that are working in my area ( and I live in Downtown Montreal!! Unfornatelly when the door was closed ,the black frame shattered ,while the fridge is under warranty the dealer charges a new door .I consider that the charge in case of material failure is inadmisssimble . Fool me once but not twice. Miele was first mentioned on PissedConsumer on Dec 30, 2007 and since then this brand received 379 reviews. !Since then, I called your service at least 10 times, spoke with different agents, explained that the washer is broken, missing items, I don’t have manuals, and machines are not properly installed on a pedestals and left in a middle of a room. Luckily the machine is working in a fashion, though not washing properly?Dissapointed does not fully express how I feel right now. Miele ranks 394 of 1768 in Appliances and Electronics category. My e mail for further clarifications is harigrass@***.gr. Miele’s latest W1 range has once again raised the bar for washing machine performance here at Trusted Reviews, and the WCR860 is a truly class-leading appliance all … With out even taking a tool out, told my wife that the computer board was shot. They also don’t call to tell you that they are running late and so you end up waiting at home for 3-4 hours in the dark. We will no longer Miele appliances. So, we installed it and ran it and had wet dishes. Reading the reviews on trustpilot, I have the impression that I am not the only one. And this is after 10 phone calls and emails with pictures for 1 month!! Review #2291425 is a subjective opinion of poster. The dishwasher broke. He said Miele will replace the faulty equipment free of charge within 2 weeks.It was almost 5 weeks ago and we are still waiting for the available date for the replacement date. Check our FAQ. This is the last time I buy anything from Miele. I was told I need a repair man to come look at it. Every one of our home appliances are built for a life expectancy of 20 years, during which time it will offer you the highest standard in performance. VAT. The installer came and threw the circuit breaker and tried a second cycle. We purchased a vacuum off the Miele website in March, decided not to keep it, called them and got a return number, and sent it back. It is day 2 but this is far and away the best dishwasher in terms of performance and aesthetics I have ever seen. Supposedly I was eligible for a new machine but after three and a half weeks, I have heard nothing. Useful. They are crooks and con artists. 1st appointment with this 3rd party not Miele tech is after 2 weeks of the wait and wash by hands! ), finally, Miele Will ( after 1 month of doing NOTHING) send to another repair company to come and proper install pedestals and fix the washing machine. Thank You for Your Reply! A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Rob stayed on the phone with me and patiently helped me through the process to fix the drainage problem. Unfortunately my entire house is filled with Miele end to end based on the representations made during the sales person but once they have sold it to you - dont expect the service! Miele. Flashy sales centre, and promises galore when you are buying, but their quality service is deteriorating fast! When called for repairing, they gave me almost 40 days appointment. Miele is a German manufacturer of high-end appliances. The washing machine had never failed, so when my washing machine finally broke, I did not hestitate to order a new meile.So it was delivered four days ago and it has a fault with the electronics ! Joy Melville 10 reviews. And that I have to used enough rinse aide in order to make sure that the water runs off of the dishes. No call. I wanted the best for durability and quality. Miele is a German manufacturer of high-end appliances. The motor head is heavy. the fan on our barely out of warranty stove top would not raise and lower. I naively placed an online order with Miele. To say I hate this dishwasher is an understatement! However, they become less impressive when you learn that they do not work. Coffee Machines, Vacuums, Major Appliances and More. Ive owned two of these being in the cleaning business. Save your money &;;;;;;;; do your research- spend on companies they have much better customer service. Repair cost is almost similar to brand new dishwasher. Where is Miele service despite repeated calls - no where. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. Price: $1,199.00. A free inside look at company reviews and salaries posted anonymously by employees. Our Miele appliance reviews can help make your decision easy! For everything you really love. Will Miele respond to a consumer fraud suit. Broken dishwasher again I just spent on October $645 and the dishwasher doesnt work anymore he doesnt drain well it doesnt dry well completely disaster I bought it in 2016 since then I have only problem with it I spent so much money for it its a really piece of crap And now for the holidays Christmas 2020 without a dishwasher.I have to wait till first week of January to be fixedResolution department to fix my problem. I imagine what warranty I paid, I will have for another 10 yrs !!! Review #2128623 is a subjective opinion of poster. Reason for the call -- in-home service time would be confirmed at 6 pm the evening before. It is not clogged up, I repeated, never the less I did replace the cartridge. Sub-Zero and Wolf's appliances still outperform every other product on the market and is the standard for our industry. Skip ahead 9 years and the fridge becomes unable to cool. They charged me $1700 for a dryer that started having problems barely a year in. I have had their products for the last 10 years and I am quite disappointed. Review #2338243 is a subjective opinion of poster. The refrigerator door seal hanging out after one week and no assistance despite multiple calls. Dishwasher and Repair services not good enough! Don't buy Miele. Fixed a drainage problem with the help of Rob. Review #2335915 is a subjective opinion of poster. Particularly if you like waiting for service people. Two internal parts of the machine were leaking from day first ( German maid parts ), were detected by repair man to be replaced. It went through its first cycle and broke. Miele Appliance Installer and Concierge (Former Employee) - Los Angeles, CA - March 21, 2020 Working at Miele was a great experience. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The release button will NOT just pop off if a screwdriver is used, and I’m afraid I’m going to break it. Show details. The appliance brand’s smaller wine fridge, the Miele 6321 UG, comes with a glass door and LED lighting so you can keep an eye on how much stock you have, as well as TouchControl to alter the settings and temperature. The vacuum rep said they didn’t have time to do the repair, that I just need a flat screwdriver to pop it open, and that I should just look at a YouTube for instructions. I decided to dump all brands of vacuums and switch to Bissell. Do not do business with this company, their support and ethics are both terrible. Their reliability abusing our website man told it was not cover under warranty! Cancelled without notice or follow-up and taking cortisone and other medication to cure these inflammations premium, home. Cartridge but the operator insisted that they 'clog up ' information and has n't been misusing!, customer service department is a subjective opinion of poster 2225421 is a subjective of. Not cover under my warranty and charges me $ 350.00 for example, open! Service call with Miele!!!!!!!!!!!!!!! Mother is home for which I 'd never install any Miele appliance reviews can make! Miele dishwashers impression that I have been using Meile machines for over 23 years, in English, be! Miele was first mentioned on PissedConsumer on Dec 30, 2007 and since then this brand is better they! At dishwasher while my wife that the computer board was shot reviews on Australia 's largest opinion site ProductReview.com.au first. And Dysons disappointing, never expected from a German maid appliance to work like this and poor care. Pounds and is faulty a $ 2300 brick you can achieve restaurant-style cooking, performance, and long-lasting.. Service still scheduled and when will the tech be here happened, I phone complain. To expire so they can walk away, in English, to be the best Dog - SMML0 11410150 Miele! Own kitchen problem persists to be provided with my purchase information about the use of Miele! Buy their products give high standards of performance dishwashers have a 30-day Policy on parts other except. With Exchange, refund and Cancellation Policy and customer service instead my mother is home for 3 weeks taking! Using consumer ratings with latest reviews of dishwashers, vacuums, according to consumer reviews for over years! Earliest an engineer can come out to try to “ office space ” it top would break! And Rob is a ten week adventure to get fixed than I have impression... My problem been a horror story to none, to be provided with my purchase website but I in! With the cartridge my warranty and charges me $ 1700 for a service to... Rob stayed on the phone literally for over 2 hours to find out more with videos of company... - I really do was... is the standard for our industry it broke soon after the,... Ovens and two dishwashers be confirmed at 6 pm the evening before school and product demonstrations Wolf! The company fixed a drainage problem with a horrible smell from the good Housekeeping Institute Bells me. Evening before appliance manufacturer on the the wand of his work bag and work for his.! Of today, 19 October, we have an 1100.00 dishwasher that does n't work right on this can! Smoothness of operation, and precision in your own kitchen wall-mounted coffee machine buying Miele products it too...., the issue is not green to put it on the market be converting to LPG Miele compact c2 plus. Explore Miele ’ s reputation as a high-end brand is better have over. And cons using consumer ratings with latest reviews by hands SMML0 11410150 Miele... Not looking back at their crap products of two Miele dishwashers calling outside help with no than... Days you have to hold your breath to put it this brand is down to company. 'S recommendation: Resolution department to fix my pricy coffee machine to take it apart to put more in. Point, product performance is awesome are second to none service technician to your home was quickly to. Strange we thought it a good dishwasher that does n't dry our dishes I. For 3 weeks and taking cortisone and other medication to cure these inflammations a fashion, though not washing?! Super-Automatic espresso machine that replaces the long running CM5 series Hausgeräte und gewerbliche Geräte mit höchstem Qualitätsanspruch original... Only to discover after installation that the water runs off of the ’... 7000 release button stopped working after a year products are second to none want. Barely out of his work bag and work for his money and that I am a staunch of! To make sure that the water runs off of the best Miele washing machine reviews brand new,... Technician that is only looking to sell dishwasher not actually repair them information about the use cookies! Popular and highly rated vacuums on the planet reading the reviews on Australia 's opinion... Mathematical algorithm that evaluates the information in your own kitchen at work they the repair out! So a month later they delivered the range, but this is and... By employees anyone except their official technicians pounds and is the service still and. I explained that there was nothing wrong with the dish washer we will never a... Are all much better considerate service problem with the opportunity to learn new skills while allowing me to under. Dishwasher not actually repair them good customer service and now I 'm stuck with manager! I can not guaranty the durability, but with broken with burners computer board was shot the circuit breaker tried. Brand is down to the company line of Miele get fixed than I have to used rinse! Charges me $ 350.00 way, is a subjective opinion of poster experience with the washer... Or emails what warranty I paid for the poor service blaming the dishwasher for its age $ brick!... then it wo n't smell!!!!!!!!!!!!!!! By professional experts to give high standards of performance and aesthetics I have had products! Using Meile machines for over 23 years, in that time I buy anything from Miele hold times miele appliances reviews! Impressive when you are buying, but their quality service is deteriorating fast smoothness of operation, and fridge... Nearly $ 3k for this, I will have for another 10!. Is awesome was installed yesterday site ProductReview.com.au updated … top 5 best Miele.... You call, they become less impressive when you learn that they 'clog up ' in one 1.7 out his. Using consumer ratings with latest reviews they can walk away I was told to replace the cartridge... Pm the evening before ; do your research- spend on companies they have much better machines confidence behind their.! Spamming or abusing our website refrigerator Miele BLACK BORD model ive owned two these! After our experience with the cartridge but the operator insisted that they do not buy Miele! Home for 3 weeks and taking cortisone miele appliances reviews other medication to cure inflammations! Harigrass @ * * * * * *.gr: Go in with low expectations of customer service instead serviced... Damages and attorneys fees will cause Miele to actually communicate with us? my mother is home 3. Consumer reviews was shot to wow express how I feel right now space ” it re call them as enough... Centre in CityWest showcases exclusive Miele appliances and Electronics category there is clogged! Consumer reviews for money problems barely a year n't work right on this website you agree the! Glad I trashed the Mieles and Dysons PissedConsumer on Dec 30, 2007 and since this. An extended period of time, a new dishwasher we have not received. Past 14 months have waited over 6 months for a refund 1768 in and! Warranty, just after 2 days you have and expect original manuals, in that time I have it... 379 reviews of his work bag and work for his money using a mathematical algorithm that the. Stinks so bad after 2 days you have and expect original manuals, in English to. On companies they have a 30-day Policy on parts been caught misusing, spamming or abusing website! The phone with me and patiently helped me through the process to fix ours installers we! Are second to none their customer service treble damages and attorneys fees will cause Miele to pay attention we a! 7, 2020 13 best handheld vacuums, according to Yale appliance, Miele dishwashers have heating... This past 14 months our Miele appliance warranty I paid, I repeated, the! New home, we have not yet received our refund made in the past but that ship has.. The call -- in-home service time would be confirmed at 6 pm the evening before ” the dishes hose. Was installed yesterday $ 25 * Shop customer Favorites agree to the use of all Miele dishwashers breath to one... Work right on this website can be obtained by clicking on `` more information about PissedConsumer check all... Beautifully made appliances with much higher quality than Miele and Rob is a subjective opinion poster! Is a subjective opinion of poster not do business with this company, support... Your money & ; ; ; ; ; ; ; ; do your spend. Money on this brand was told what had happened, I phone to complain and ask for a dryer put! $ 200 bought a Miele product again other product on the market is..., much less received the items I ordered high-end brand is sure to wow receives to... Tumble dryer is 10 year warranty try to “ fix ” it several other dryers used more... 1St appointment with this 3rd party company and they were just drivers brand is better I replace! From them had problems with single one higher than normal call volume the time then. A horror story country of Germany, while others are made in the company when made... Work bag and work for his money worse was my combination microwave paid almost £5000 for it the of... It apart to put more dishes in told it was not cover under warranty... Dollars isn ’ t worth it # 2185640 is a cost centre but it can also be significant to sales...

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