Free interview details posted anonymously by … Phone: Call toll-free: 1-800-721-0627. Customer service representatives answer questions and resolve problems. Average UnitedHealth Group Call Center Representative hourly pay in the United States is approximately $17.85, which is 25% above the national average. You already have them from your users of silver sneakers. Salary information comes from 144 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. See all jobs matching Call Center Representative in UnitedHealth Group. per hour. You've already flagged this Timothy Noel 3 reviews. How much does UnitedHealth Group - Customer Service in the United States pay? Benefit information is collected from job descriptions and reviews about UnitedHealth Group on indeed.com. 259 UnitedHealth Group Customer Service Representative interview questions and 241 interview reviews. Filter by location to see Customer Service salaries in your area. Here’s Exactly What to Write to Get Top Dollar, Customer Support Representative Inter­views, How To Follow Up After an Interview (With Templates! How flexible are your working hours at UnitedHealth Group? Average UnitedHealth Group Customer Service Representative yearly pay in the United States is approximately $45,029, which is 40% above the national average. Its okay don't apply if you don't learn fast. Customers, buyers and clients want to pay a fair price for quality service or products, and feel satisfied they have paid for a service/product and received what they have paid for in return. Aerotek. See all Customer Service Representative Salaries. If you don't have a history of mental illness this job may not be bad for you, but otherwise it can be taxing. If you were to leave UnitedHealth Group, what would be the reason? Compare all Call Center Representative salaries in the United States, OptumCare, Inbound Call Center Agents, Puerto Rico, hiring immediately. Total Equity aggregates grant date fair value of stock and option awards and long term incentives granted during the fiscal … Reply. It is nonsense to wait until 2021 to evaluate the demographics. $9.26. The typical UnitedHealth Group Customer Service Representative makes $16 per hour. How many vacation days do you get per year? Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role. Average Molina Healthcare Customer Service Representative hourly pay in the United States is approximately $16.02, which is 22% above the national average. Founded in 1983 and with more than 200 offices in Europe and North America, Aerotek is a leading global staffing and recruiting firm serving virtually every major industry in the world, including manufacturing, skilled trades, technical, engineering, aviation, laboratory, clinical, and general labor markets. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures. “401K match and healthinsurance are solid.”, “Great paid time off benefits from the start”. United Healthcare Group pays its employees an average of $18.77 an hour. They also want someone to take care of them. Gold. UnitedHealthcare Customer Service advocates are available to assist you with password resets, enhancement requests and technical issues with the website. Average UnitedHealth Group hourly pay ranges from approximately $12.30 per hour for Customer Care Specialist to $19. Customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, healthcare, office, phone support,… 1 day ago. This estimate is based upon 17 UnitedHealthCare Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. The average salary for UnitedHealth Group Senior Customer Service Representative is $45,880 per year, ranging from $39,308 to $51,457. Very few. The national average salary for a Customer Service is $27,834 in United States. 90% of covered health care expenses . A good rule of thumb is to craft a written message, reread it and pay attention to tone and copy twice. Check out the latest Customer Service Representative Jobs or see Customer Service Representative Salaries at other companies. Check out the latest UnitedHealthCare Jobs. Good pay + benefits + give back to community, Call center job (taxing on mental health). Worked as a benefit advocate (call center rep) for the Medicare segment. 8 Questions You Should Absolutely Ask An Interviewer, All Customer Service Representative Salaries. When factoring in bonuses and additional compensation, a Customer Service Representative at UnitedHealthCare can expect to make an average total pay of $16 . They do match donations you make to approved charities, but I wish they would have given us company time to go out as teams to serve our community (which would also have helped us bond since it's hard to socialize with co-workers when you're stuck on the phones all day). Coverage was phenomenal, customer service was outstanding. Job was decent, but it is a call center job so it was draining on my anxiety and depression. Useful. Platinum. See if they're hiring! Bronze. They can take responsibility for how the solution occurs, however, and 29% of customers say the ability to handle requests without transfers or escalations is one of the most important skills for a representative. See all Claims Representative salaries to learn how this stacks up in the market. Hourly pay at United Healthcare Group ranges from an average of $14.05 to … What is the vacation policy like at UnitedHealth Group? 70% of covered health care expenses. Come on United Healthcare, LAUNCH the Renew Active program in New Mexico. 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Summary. The typical UnitedHealthCare Customer Service Representative salary is $16. How much does a Customer Service Representative I make hourly in the United States? How Much Does It Save You? Training. Salary estimates are based on 111,601 salaries submitted anonymously to Glassdoor by Customer Service employees. Stay away from UHC Plan F in New Mexico and other states. What does a Customer Service Representative do? How to Answer: What Are Your Strengths and Weaknesses? Compensation/Benefits. UnitedHealthcare employees earn $38,000 annually on average, or $18 per hour, which is 54% lower than the national salary average of $66,000 per year.According to our data, the highest paying job at UnitedHealthcare is a Medical Informatics Manager at $127,000 annually while the lowest paying job at UnitedHealthcare is a CSR at $23,000 annually. Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. ), 7 of the Best Situational Interview Questions. Research Category salaries by job level, experience, and education. All UnitedHealth Group - Customer Service salaries. good benefits but pay doesn't equal to the amount of work given, Call Center Representative (Optum Care)- San Juan, PR, Call Center Representative - Canonsburg, PA, Customer Service Representative Associate - San Antonio, TX, Customer Service Representative - US Remote. An experienced Customer Service Representative (CSR) with 10-19 years of experience earns an average total compensation of $15.28 based on … Pay More Attention to Your Tone. Average base salary Data source tooltip for average base salary. The typical UnitedHealthCare Customer Service Representative makes $16 per hour. When factoring in bonuses and additional compensation, a Claims Representative at UnitedHealth Group can expect to make an average total pay of $33,329 . In case a specific service is not covered by the company, customers are obliged to pay for all the expenses associated in it. 43-4051 Customer Service Representatives. Read it at least twice because you can only hit SEND once! Most people think they are paid fairly at UnitedHealth Group, Get weekly updates, new jobs, and reviews. We also have phone numbers for brokers, network management, and provider relations. I believe they pay a fair wage and provide good benefits. See how your offer stacks up to other pay packages and negotiate confidently. UNITEDHEALTH GROUP INC income statements for executive base pay and bonus are filed yearly with the SEC in the edgar filing system. The WRONG way: Dismissing your customers. 80% of covered health care expenses. When a customer calls and has an issue that needs to be handled, a representative will usually open the customer’s file in the company’s computer system. Stock Bonus, Profit Sharing, Tips have not been reported for this role. Copyright © 2008–2020, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role. 60% of covered health care expenses. Culture has been developed from employees that have been around 20+ years and are ready to retire. The average hourly pay for a Customer Service Representative (CSR) at United Healthcare Group is $16.26. What tips or advice would you give to someone interviewing at UnitedHealth Group? The total cash compensation, which includes base, and annual incentives, can vary anywhere from $33,312 to $43,057 with the … They need someone to understand their needs and help answer them. If you were in charge, what would you do to make UnitedHealth Group a better place to work? The average hourly pay for a Customer Service Representative (CSR) at UnitedHealth Group is $15.61. How much does an Insurance Customer Service Representative make in the United States? Customer Service Representative hourly pay at UnitedHealthCare can range from $14 - $19. Representatives use this information to solve problems and may also make changes to customer … What advice would you give the CEO of UnitedHealth Group about how to improve it? UNITEDHEALTH GROUP INC annual reports of executive compensation and pay are most commonly found in the Def 14a documents. Job … Please note that all salary figures are approximations based upon third party submissions to Indeed. 758 United Healthcare Reviews and Complaints @ Pissed Consumer Excludes individuals whose duties are primarily installation, sales, … What is a typical day like for you at UnitedHealth Group? May handle and resolve general complaints. How much does a Customer Service Representative I make in Washington? How much does a Customer Service make? Glassdoor will not work properly unless browser cookie support is enabled. Unfortunately, I found it hard to move up and when I tried applying to multiple different positions I was always rejected. Additional … These figures are given to the Indeed users for the purpose of generalized comparison only. Contact UnitedHealthcare for individual or employer group sales or customer service by phone. What is the best part of working at UnitedHealth Group? The average salary for a customer service representative is $9.26 per hour in the United States, $2,000 cash bonus per year and $6,725 commission per year. See all Customer Service Representative salaries to learn how this stacks up in the market. Job Work/Life Balance. 4.0. The average Customer Services salary for 2020 in the US is $238,511. Compare more salaries for UnitedHealth Group Senior Customer Service Representative at Paysa.com. TTY users, call: 711. Those who work in finance and insurance may need several months of training to learn complicated financial regulations. How long will it take to know if you get hired? That being said I believe UHG does a lot for our communities and is a decent place to work at. Managers were alright (not too bad, not too great). The base salary for Healthcare Customer Service Representative ranges from $32,386 to $42,019 with the average base salary of $36,784. Learn how to enable cookies. United Healthcare was there for me every step of the way. Hours: 8 a.m.–8 p.m. CT, Monday–Friday Get answers to questions that are frequently asked by UnitedHealthcare members. 185.6k salaries reported, updated at December 16, 2020. Training is intense but good company overall. How do you feel about going to work each day at UnitedHealth Group? Pharmacy Technician Trainee salaries ($20k), Customer Service Representative salaries ($25k). Share. Silver. Salary estimated from 15 employees, users, and past and present job advertisements on Indeed in the past 36 months. The average UnitedHealth Group salary ranges from approximately $29,430 per year for Customer Advocate to $64,481 per year for Call Center Representative. Customer Service Representative hourly pay at UnitedHealth Group can range from $10 - $22. Career recommendations for Call Center Representative, Explore information on salaries, job satisfaction, skills and more, Highest paying cities for Call Center Representative in US. They need someone to hold their hands and walk them through a process. Your customer service reps are on the front lines of satisfaction, but how many of your reps are actually the cause of the issue at hand? At UnitedHealthcare, we are committed to improving the health care system. Tell us about you and get an estimated calculation of how much you should be earning and insight into your career options. They Very few. Customer service representatives usually receive short-term on-the-job training, which typically lasts 2 to 4 weeks. Whether it’s to emails or chats, your tone and how you respond is even more important than with an in-person chat. United Healthcare Group employees with the job title Senior Software Engineer make the most with an average annual salary of $116,564, while employees with the title Customer Service … Reviews about Pay & Benefits for Call Center Representative in UnitedHealth Group. Customer Service Representative salaries at UnitedHealthCare can range from $14 - $19. Good place for security with an ok salary and benefits. How much does a Customer Service Representative I make in the United States? The role of the Inbound Call Center Local Center is to build trusted relationships with…, The Call Center Representative is r esponsible for timely and accurate resolution of health care billing inquiries received from patients, insurance companies…, Customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone support, training class,…, Customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, healthcare, office, phone support,…, See all jobs matching Call Center Representative in UnitedHealth Group, Reviews about Pay & Benefits for Call Center Representative in UnitedHealth Group, See all UnitedHealth Group Call Center Representative reviews about Pay & Benefits. Customer service representatives typically need a high school diploma or equivalent. 12 Companies Hiring for Remote Customer Service Jobs 1. US. 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