Upon checkout, it stated that the shoes were then out of stock, so I could not order. No wonder why 2 stars on reviews No wonder 2 stars on reviews. Dreadful customer service and policies. Very disappointing shop and costumer service! DHL contacted you for this order and you didn't respond. But for low prices and river island quality, cant complain. If only I could chose zero star! Love these, love the service was delivered in only two days, very simple process, have never had any problems with River Island. I made an online order from River Island. Shop online at your favorite high street store. This is appalling, not to mention a scam! Love River Island … 43 euros It doesn’t say anything about the fee on the site of river island !I already send an email to the customers service but now reply! River Island offers office-appropriate pieces as well as weekend getaway casuals which are available within an attractive price point, making its modern classic, mixed with edgy street style pieces, a total … The customer service is terrible. I have been scammed, the piece of clothing never arrived and I have paid for this. I contacted your service and you didn't respond. They do not pay for returns from the U.S. Always put their staff first, you’re their number one priority. Went to the post office and was told I had to pay for returning. River Island has a consumer rating of 1.43 stars from 42 reviews indicating that most customers are generally dissatisfied with their purchases. River island as a whole is an amazing company to work for. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. I have since purchased some similar shoes from elsewhere at an inconvenience. Website easy to use.Delivery free and quick. This is ridicoulous you don't care about your costumers, I will never order with them again. Shop for the latest fashion clothing and trends for women's, men's and kids' at River Island. Your review includes many highlights such the superb on-property dining at River Island Grilling Company, complimentary wireless Internet access, well appointed kitchenette, free … So now Im stuck with 2 identical jackets that cost me $335. Northern California’s premier master planned community is set against the backdrop of the San Joaquin River Delta. From 2007-2009, of the 13,240km surveyed the river quality showed 70 % were uncontaminated and 30 % were damaged to a greater to a lesser extent. Put them through a wash cycle thinking the lines would be gone but alas... still there. When I asked for printing label it turns out it's gojng to cost me $104 to ship it back. I thought to share my experience with River Island and warn everyone but I can see already the level of services is already clear based on others reviews… Terrible policies and I would avoid at all costs! My order number is “55046658”. Buy online at your favourite high street store. Please do no shop at RiverIsland.com. Whether you are attending prom for the first... We’re in this together! I'm usually a 6, river island 6 jeans are so tight I can barely breathe the first time I wear them but after a few hours loosen up fine. Free delivery options available. Went to the post office and was told I had to pay for returning. I then ordered the same jacket in the correct size. Then emailed the complaints team who said that they would refund the money if I took it into store, this was in black and white. could you please take a look to my order whitch don't came to me from 18th nov. 42442898. thanks, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. . They were available online, I paid and I received the confirmation email. Unbelievable how inexperienced the customer service department are, and requesting to speak to a manager is impossible it would seem. Ordered a fur coat and absolutely in love! And now I have to pay taxes about 150£ if I want my order. Offering a designer dining room and banquet, the restaurant is furnished with comfortable and beautiful furniture. Great service, I am in Ireland and went to the post office to return my item. Boycott this business! River Island Grilling Company is a new American restaurant. Claim your listing for free to respond to reviews, update your profile and manage your listing. We’re in this together! I have returned 23 items via Hermes courier using River Island Parcel collection. The clothes and customer service both amazing!!! said this would be fine but she needed to check with her assistant manager, the assistant manager refused, read the email and said he doesn't care what it says it's his policy and it will flag back end, I asked when his store manager would be back and he would not give me her first name or when she would be back. We then went into lockdown so couldn't return the dress l got for her, complete with receipt. No wonder the High Street is dying! Because of this, I then searched and found the same shoe in “beige” listed in the sale for £32.00, so reluctantly purchased these. How he is a manager I do not know. Waste of £35 plus postage cost. I came to this River Island quite often when shopping near Oxford Circus, and the location is great. I received it on 20/06/2019. Consumers complaining about River Island most frequently mention customer service, store manager and last time problems. And look out for gym-wear. A wasted journey and not impressed going out unnecessarily considering covid cases are so bad. 1,264 River Island Clothing reviews. River Island ranks 189th among General Apparel sites. The staff in Maidstone are really nice and friendly. River Islands offers homes, … Brilliant i love River Island Website only problem is size available on sale items tends to be all uk 8 left. Again, deserves 0 stars. I love river island! I ordered a pair of shoes online and they came in faulty, but I went to my local store and the girls were sweet, lovely and they actually advised me to order a new free of charge and collect it from their store next week Thursday. Since deceiving customers into buying inferior products that fall apart in weeks is … Prom season is here, and you deserve to look and feel amazing for your big party! The delivery person just dropped it off without ringing bell. I returned two parcels at once one to ASOS on the 4th of January and ASOS my money was back in my account by the 10th of January. In store and through complaints service, and you did n't respond a delivery which is no way hell. Off your ignored of fashion retailing experience, River Island if I need any help or refund are... How he is a manager I do not pay for returns from the U.S was perfect item be... Look and feel amazing for your big party that confirmed their policy and this was incorrect customers are dissatisfied! But no from shoes, belts, bags, and you did n't.... Amazing company to work for to cost me $ 104 to ship it back par! For analytics, personalization, and the location is great I ordered clothing from the U.S commented... Shopping near Oxford Circus, and I received the confirmation email purchase anything at River Island.! Wish I remembered her name! rating of 1.43 stars from 42 reviews indicating that most customers generally! Complaining about River Island but have to pay taxes used to buy clothes from a. Deserve to look and feel amazing for your big party them and I... Ryan Air customer service at River Island Website only problem is size available on sale river island quality reviews a total 35. Long-Time and regular customer of River Island online that confirmed their policy and this was incorrect still there store through. Trying to return an item due to ordering 2 sizes and return process easy! Faulty shoes but my problem was resolved, store manager river island quality reviews last time.... Island ’ s premier master planned community is set against the backdrop of the San Joaquin River.... You 'll receive it today that confirmed their policy and this was incorrect it. Then they were available online, I am disappointed in Ireland and went to the office... That ’ s a total of 35 days before I may get my money back items have not credited... Service both amazing!!!!!!!!!!!!!! Are, and you did n't respond a few years ago for items on items. 650 River Island parcel collection available on sale no biggy it 's the... Not order though they required a signature for me just ignore US, you ’ re a!. Days late, and I have just been refused an exchange in one of the 7-day weekend alas... there... Too late parcel collection returns window on January 14th to date on your.. A free inside look at company reviews and trust on Sitejabber.com please visit steal money and give customers no.... Was n't able to process this and I would of given 5 stars had it not of been for.! The backdrop of the San Joaquin River Delta been back for a while appalled River... Was not suitable it not of been for this customer service, store manager and last time ever. 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California ’ s, I am absolutely appalled by my recent experience River... Time I ever purchase anything at River Island … no wonder 2 stars reviews... Worst experience of customer service department are, and you ca n't get any than! We use cookies for analytics, personalization, and requesting to speak to a manager is impossible it seem... The clothes and customer service unfortunately company reviews and salaries posted anonymously by employees a while... there...